Technical Customer Support Engineer - EMEA
New
C
ClickHouseDatabase Software
EMEA, Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environmentFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- AWSSQLGCPKafkaAzureClickhouseSparkDistributed Systems
Requirements
- Technical breadth and depth in ClickHouse (open-source or Cloud) or relevant domains like SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Previous technical experience in roles such as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, Software Engineer, or Systems Engineer.
- Availability according to the scheduling required to deliver 24x7 Support in a global environment.
- Ability to work fully remote with reliable connectivity.
- Strong communication skills with a mindset of teamwork, global engagement, and empathy.
- Ability to build trusted relationships with colleagues, customers, and partners.
- Self-driven, curious, and eager to continuously learn and grow.
- Experience with Azure, GCP, or AWS is a plus.
- Experience with data pipelines like Kafka, Kinesis, Spark, or RabbitMQ is a plus.
- Experience with OSS and open-source technologies is a plus.
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Develop solutions based on ClickHouse Cloud and open-source for sharing via documentation, knowledge base, blogs, webinars, and training.
- Work closely with global Support, Engineering, Go to Market, and Product Management teams to define functionality.
- Assist with mentoring, training, and sharing knowledge with colleagues and customers.
- Deliver excellent customer service as a first-line engineer while adhering to SLAs.
- Build strong, trusted relationships with colleagues, customers, and partners.
View Full Description & ApplyYou'll be redirected to the employer's site
