Senior Technical Customer Support Engineer
New
C
ClickHouseDatabase Software
India, Must be available according to the scheduling required to deliver high-quality 24x7 SupportFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- DockerSQLKubernetesClickhouseDistributed SystemsTechnical support
Requirements
- Technical breadth and depth in ClickHouse or relevant domains: SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, or Docker.
- Previous technical experience as a Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, or Software Engineer.
- Availability to deliver high-quality 24x7 support in a global, distributed environment.
- Strong written and verbal English communication skills.
- Ability to work fully remote with reliable connectivity.
- Teamwork mindset with experience in global engagement.
- Empathy and problem-solving skills for challenging technical issues.
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Develop solutions based on ClickHouse Cloud and open-source for sharing via documentation, knowledge base, blogs, meetups, and training.
- Collaborate with global Support, Engineering, Go to Market, and Product Management teams to define user-requested functionality.
- Assist with mentoring, training, and knowledge sharing with colleagues, users, and customers.
- Provide professional response and on-call coverage within established SLAs for technical cases.
- Build trusted relationships with colleagues, customers, and partners.
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