Technical Support Engineer
New
J
JobgetherGenerative AI
IndiaFull-TimeMiddle
SalaryCompetitive salary and equity package.
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Job Details
- Languages
- English
- Required Skills
- OAuthRESTful APIsSlackGitHubTechnical support
Requirements
- Demonstrated experience in technical support, technical operations, developer support, or similar customer-facing engineering environment.
- Strong analytical thinking and systematic troubleshooting skills across web platforms, APIs, cloud environments, and enterprise software.
- Hands-on experience supporting and troubleshooting REST APIs and backend services.
- Expertise in authentication mechanisms such as OAuth2, JWT, and API keys.
- Ability to investigate technical issues using monitoring, logging, and observability tools.
- Strong written and verbal English communication skills.
- Strong technical writing skills for user guides, FAQs, and knowledge-base content.
- Ability to prioritize multiple concurrent support cases and respond with urgency.
- Familiarity with collaboration and development tools such as Slack, Linear, Notion, and GitHub.
- Strong understanding of API concepts, HTTP errors, and backend integration patterns.
Responsibilities
- Provide advanced technical support to customers, troubleshooting platform functionality, APIs, UI issues, errors, and integration challenges.
- Support users across multiple products through channels such as email, chat, and Slack.
- Diagnose authentication and integration issues involving OAuth2, API keys, JWT, HTTP errors, malformed requests, rate limits, and API configuration problems.
- Analyze logs, error messages, request and response payloads, and observability data to identify root causes.
- Manage support cases within established SLA timeframes and escalate complex issues to engineering.
- Reproduce, document, and escalate bugs in collaboration with engineering teams.
- Share structured customer feedback with product stakeholders to address reliability and performance.
- Assist with testing and validating new features and infrastructure changes.
- Create and maintain technical resources, including troubleshooting guides, FAQs, and use-case documentation.
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