Technical Support Engineer 2
New
T
TwilioCommunications technology
Remote - India, 12pm-9pm IST or 1pm-10pm ISTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- JiraRESTful APIsSlack
Requirements
- 3+ years of overall technical experience.
- Deep understanding of Email infrastructure (MUA, MTA).
- Proficiency with RESTful technology and API troubleshooting.
- Understanding of encryption-based security protocols (SSL, TLS) and communication protocols (SMTP).
- Ability to troubleshoot network connectivity issues with knowledge of TCP/UDP.
- High competency in communicating complex technical issues to technical and non-technical audiences.
- Demonstrated dedication to customer experience and empathy.
- Excellent written and verbal communication skills.
- Strong task prioritization and situational urgency evaluation skills.
Responsibilities
- Address customer issues by leveraging strong technical and diplomatic skills.
- Provide actionable customer feedback to Twilio Product and Engineering teams.
- Resolve complex technical problems for developers, architects, and support personnel.
- Collaborate with internal teams via Slack and file JIRAs to report reproducible bugs.
- Review and contribute to internal knowledge bases and external technical resources.
- Maintain updated knowledge of industry shifts and standards.
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