Customer Success Manager, Small Business
H
HubSpotCRM Software
Remote - AustraliaFull-TimeMiddle
Salary86,000 - 129,000 AUD per year
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Job Details
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- Proven experience owning, maintaining, and driving customer relationships in a quota or retention-carrying role.
- Demonstrated track record of meeting or exceeding retention or revenue goals in SaaS or Customer Success environments.
- Ability to adapt to new technologies quickly, with experience leveraging AI tools and predictive insights.
- Excellent communication skills, including clear and confident interaction across phone, written, and in-person settings.
- Strong business acumen with the ability to link software solutions to customer ROI.
- Highly organized with strong attention to detail and ability to prioritize across a diverse portfolio.
- Resilient, adaptable, and motivated to thrive in a fast-paced environment.
Responsibilities
- Maintain primary ownership for customer growth, delight, and retention for high-touch complex customers.
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams.
- Engage customers in strategic conversations to maximize their investment value in HubSpot.
- Define customer success goals and produce detailed roadmaps to achieve them.
- Monitor customer health, create risk mitigation plans, and identify expansion opportunities.
- Collaborate with internal teams and leadership to ensure successful renewals.
- Resolve customer inquiries and provide forecasting insights for renewals.
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