Enterprise Technical Customer Success Manager
New
U
UnlayerSaaS
Remote (We're currently accepting applications from candidates in select countries across Europe, Latin America, Asia, and Africa.), Must be able to work between East CoastFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- HTMLCSSJavascriptVue.JsAngularReactCustomer SuccessAccount Management
Requirements
- Bachelor's degree in a relevant field or equivalent practical experience
- Proven experience in a technical customer success and/or account management role
- Exceptional communication and interpersonal skills
- Proven ability to manage and grow customer accounts
- Customer focused with a passion for ensuring customer success
- Understanding of HTML, CSS, Javascript & SDK
- Understanding of Vanilla JS, Vue, Angular and React is a plus
- Must be able to work between East Coast time zones
Responsibilities
- Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers
- Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services
- Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions
- Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption
- Serve as the voice of the customer to address feedback and share across internal teams
- Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives
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