Customer Success Manager
New
S
SitetrackerB2B SaaS
Listing location: Mexico / Mexico City; Workplace type: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Professional fluency in both English and Spanish
- Experience
- 1–2+ years of experience in Customer Success, Account Management, or a similar customer-facing role
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Have 1–2+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
- Bring experience in B2B SaaS ideally.
- Have experience managing a portfolio of customer accounts and maintaining success plans.
- Be able to analyze customer health, product adoption, and business objectives to identify churn risks and forecast renewals.
- Have experience developing proactive mitigation strategies and scalable playbooks or processes.
- Be able to identify growth opportunities and partner cross-functionally.
- Have professional fluency in both English and Spanish.
- Have experience tailoring customer communications and delivering business reviews to stakeholders.
- Be familiar with digital engagement tools such as email, video, and virtual meetings.
- Have experience using Salesforce or a similar CRM platform to maintain account and engagement records.
- Be able to analyze product usage, customer health metrics, and engagement data.
- Have experience creating reporting dashboards, trackers, or automated workflows.
Responsibilities
- Manage a portfolio of approximately 30–35 customer accounts.
- Develop customer success plans and consistent engagement cadences aligned with customer business objectives.
- Use customer health scores, product usage data, and engagement trends to identify risks and opportunities.
- Develop and execute retention-risk mitigation plans with Sales, Product, and other internal teams.
- Support accurate renewal forecasting and identify opportunities to expand customer value.
- Deliver business reviews and tailored communications to stakeholders, from users to executive leadership.
- Maintain account plans, success plans, and engagement data in Salesforce.
- Develop repeatable processes, reporting tools, and communication frameworks to improve portfolio management.
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