- Manage a portfolio of 10-15 enterprise customers using high-touch engagement models.
- Develop and execute comprehensive success and account plans that articulate ROI and business value.
- Conduct deep discovery within complex customer organizations to uncover new growth opportunities.
- Proactively assess customer health, diagnose challenges, and implement mitigation plans to prevent churn.
- Collaborate cross-functionally to enhance the overall customer experience and ensure long-term satisfaction.
- Act as a trusted strategic advisor to executive stakeholders, influencing their roadmap using Sitetracker insights.
Project ManagementAccount ManagementStakeholder management+1 more