- Lead and develop a multidisciplinary Solution Delivery team across configuration, data, QA, and technical architecture.
- Use utilization, work-planning, and delivery data to anticipate capacity needs and make staffing decisions.
- Manage portfolio revenue forecasting, utilization, gross margin, work-planner accuracy, and operational health.
- Establish technical review, readiness, and quality standards that protect architecture integrity and reduce delivery risk.
- Partner with Project Managers on change control and customer conversations when delivery or adoption is at risk.
- Improve global delivery across AMER, EMEA, and APAC through effective handoffs, regional ownership, and follow-the-sun practices.
- Identify and implement generative AI and automation opportunities in configuration and testing workflows.
- Measure the impact of delivery improvements on efficiency, quality, and timelines.
SalesforceGenerative AI