Mission Lane

👥 501-1000💰 10 months agoCredit Financial Services Finance💼 Private Company

Mission Lane is a company dedicated to providing financial solutions and services aimed at enhancing the customer experience, particularly in the realm of credit and personal finance.

Related companies:

🏢 Omada Health

👥 501-1000💰 $80,000,000 Debt Financing almost 2 years agoTherapeutics Medical Wellness Health Care

Website LinkedIn Email Facebook Twitter

🏢 Clipboard Health

👥 501-1000💰 $30,000,000 Series C almost 3 years agoMarketplace Medical Health Care

Website LinkedIn Email Facebook Twitter

🏢 Abnormal Security

👥 501-1000💰 $250,000,000 Series D 5 months agoArtificial Intelligence (AI)Email Information Technology Cyber Security Network Security

Website LinkedIn Email Facebook Twitter

Jobs at this company:

Apply

🔥 Bilingual Account Coordinator, Servicing (Spanish)

Posted 15 days ago

📍 AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA

🧭 Full-Time

💸 18.97 USD per hour

🔍 Financial Technology

Fluency in both English & Spanish is required.
1+ years of customer service experience in any industry.
Strong verbal and written communication skills in both languages.
Curiosity and good judgment with the ability to quickly process situations.
Ability to connect with others, build rapport, and stay calm under conflict.
Tech-savvy and comfortable learning new software.
Embrace feedback, learn quickly, and have a growth mindset.
Adaptability to change and the ability to thrive in a fast-paced environment.

As a Bilingual Account Coordinator, you’ll join the team that is the heart and voice of Mission Lane.
Help thousands of customers each day by assisting Mission Lane credit cardholders through our virtual call center.
Embody our purpose of enabling financial progress while providing excellent service.

Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationAdaptabilityProblem-solving skillsFluency in English

Posted 15 days ago

Apply

🔥 Bilingual Account Coordinator, Collections & Recoveries (Spanish)

Posted 15 days ago

📍 AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA

🧭 Full-Time

💸 18.97 USD per hour

🔍 Financial technology

1+ year(s) customer engagement experience in any industry.
Fluent in both Spanish and English.
Comfortable negotiating and guiding conversations towards win-win solutions.
Uses curiosity and good judgment to identify solutions in real-time.
Connects easily with others and enjoys building rapport.
Stays calm under pressure and quickly recovers from tough interactions.
Communicates clearly, both in writing and verbally, in Spanish and English.
Tech-savvy and comfortable learning new software and systems.
Values feedback and uses it to grow and improve.
Thrives in fast-paced, dynamic environments.

Deliver exceptional service and foster trust as the voice of Mission Lane.
Approach customers with dignity and respect to discuss overdue credit card payments.
Negotiate payment or settlement plans.

GoCommunication SkillsProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 15 days ago

Apply

🔥 Account Coordinator, Servicing

Posted 15 days ago

📍 AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA

🧭 Full-Time

💸 18.07 USD per hour

🔍 Financial technology

1+ year customer service experience in any industry.
Curiosity and good judgment to process situations quickly.
Ability to build rapport and connect with others.
Calmness during conflict and resilience after tough conversations.
Excellent verbal and written communication skills.
Tech-savvy with comfort in learning new software.
Embrace feedback, learn quickly, and maintain a growth mindset.
Adaptability to change and ability to thrive in a fast-paced environment.

Join the Customer Advocacy department as an Account Coordinator on the Servicing Team.
Assist thousands of customers each day through a virtual call center.
Enable financial progress by embodying the company's purpose.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingAdaptability

Posted 15 days ago

Apply

🔥 Account Coordinator, Collections & Recoveries

Posted 15 days ago

📍 AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA

🧭 Full-Time

💸 18.07 USD per hour

🔍 Financial technology

1+ year(s) customer engagement experience in any industry.
Ability to negotiate and guide conversations toward win-win solutions.
Curiosity and good judgment to identify real-time solutions.
Adept at building rapport and connecting easily with others.
Calm under pressure and capable of recovering from tough interactions.
Clear communication skills in writing and verbally.
Tech-savvy and comfortable with learning new software and systems.
Value feedback for personal growth and improvement.
Ability to thrive in fast-paced, dynamic environments.

Deliver exceptional service as the voice of Mission Lane, fostering trust with customers.
Approach customers with dignity and respect to discuss overdue credit card payments.
Negotiate payment or settlement plans with customers over the phone.

GoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Posted 15 days ago

Apply

🔥 Strategy & Analytics Manager, Credit

Posted 2 months ago

📍 United States

🧭 Full-Time

💸 140000 - 155000 USD per year

🔍 Fintech

Proven ability to problem solve end-to-end: from framing the question and forming a hypothesis, to analyzing the data, to communicating and debating the answer with stakeholders.
Familiarity with SQL, Python, or other tools for data analysis.
4 - 7 years of experience in a highly analytical role.
Bachelor's or Master's in Economics, Finance, Engineering, Mathematics, or a similar quantitative field with a record of strong academic performance.

Take the lead in initiatives like launching new products and improving underwriting and pricing strategies.
Optimize current acquisition and account management strategies in response to customer behavior and changing marketplace conditions.
Enable long-term growth by pushing forward the testing agenda to build insights into consumer behavior.
Analyze customer data to develop the next generation of product, underwriting, and account management strategies.
Work cross-functionally across Mission Lane to drive improvements in customer data, service, and profitability.

PythonSQLData AnalysisStrategyData science

Posted 2 months ago

Apply

🔥 Director, Strategy & Analytics - Credit

Posted 2 months ago

📍 United States

💸 192750 - 192750 USD per year

🔍 Fintech

Proven ability to problem solve end-to-end: from framing the question and forming a hypothesis, to analyzing the data, and communicating and debating the answer with stakeholders.
Familiarity with SQL, python, or other tools for data analysis.
5-7 years of experience in a highly analytical role.
Bachelor’s or Masters in Economics, Finance, Engineering, Mathematics, or a similar quantitative field with a record of strong academic performance.

Manage P&L for the credit limit increase program dedicated to customers who have been with Mission Lane for more than a year.
Lead and mentor a team of analysts to their full potential.
Optimize account management strategies in response to customer behavior and changing marketplace conditions.
Develop a roadmap to advance the credit limit increase program for company growth.
Engage regularly with senior management to articulate the strategy and opportunities.
Collaborate with cross-functional teams across product, data science, engineering, and capital markets.

Data AnalysisStrategyProblem Solving

Posted 2 months ago

Apply

Mission Lane

Related companies:

Jobs at this company:

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities