Bilingual Account Coordinator, Collections & Recoveries (Spanish)

Posted 15 days agoViewed

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💎 Seniority level: Entry, 1+ year(s)

📍 Location: AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA, Eastern Time (ET), NOT STATED

💸 Salary: 18.97 USD per hour

🔍 Industry: Financial technology

🏢 Company: Mission Lane👥 501-1000💰 10 months agoCredit Financial Services Finance

🗣️ Languages: Spanish, English

⏳ Experience: 1+ year(s)

🪄 Skills: GoCommunication SkillsProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

1+ year(s) customer engagement experience in any industry.
Fluent in both Spanish and English.
Comfortable negotiating and guiding conversations towards win-win solutions.
Uses curiosity and good judgment to identify solutions in real-time.
Connects easily with others and enjoys building rapport.
Stays calm under pressure and quickly recovers from tough interactions.
Communicates clearly, both in writing and verbally, in Spanish and English.
Tech-savvy and comfortable learning new software and systems.
Values feedback and uses it to grow and improve.
Thrives in fast-paced, dynamic environments.

Responsibilities:

Deliver exceptional service and foster trust as the voice of Mission Lane.
Approach customers with dignity and respect to discuss overdue credit card payments.
Negotiate payment or settlement plans.

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