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Account Coordinator, Collections & Recoveries

Posted 15 days agoViewed

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💎 Seniority level: Entry, 1+ year(s)

📍 Location: AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA, Eastern Time (ET), NOT STATED

💸 Salary: 18.07 USD per hour

🔍 Industry: Financial technology

🏢 Company: Mission Lane👥 501-1000💰 10 months agoCreditFinancial ServicesFinance

🗣️ Languages: English

⏳ Experience: 1+ year(s)

🪄 Skills: GoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office Suite

Requirements:
  • 1+ year(s) customer engagement experience in any industry.
  • Ability to negotiate and guide conversations toward win-win solutions.
  • Curiosity and good judgment to identify real-time solutions.
  • Adept at building rapport and connecting easily with others.
  • Calm under pressure and capable of recovering from tough interactions.
  • Clear communication skills in writing and verbally.
  • Tech-savvy and comfortable with learning new software and systems.
  • Value feedback for personal growth and improvement.
  • Ability to thrive in fast-paced, dynamic environments.
Responsibilities:
  • Deliver exceptional service as the voice of Mission Lane, fostering trust with customers.
  • Approach customers with dignity and respect to discuss overdue credit card payments.
  • Negotiate payment or settlement plans with customers over the phone.
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🔥 Bilingual Account Coordinator, Collections & Recoveries (Spanish)
Posted 15 days ago

📍 AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA

🧭 Full-Time

💸 18.97 USD per hour

🔍 Financial technology

🏢 Company: Mission Lane👥 501-1000💰 10 months agoCreditFinancial ServicesFinance

  • 1+ year(s) customer engagement experience in any industry.
  • Fluent in both Spanish and English.
  • Comfortable negotiating and guiding conversations towards win-win solutions.
  • Uses curiosity and good judgment to identify solutions in real-time.
  • Connects easily with others and enjoys building rapport.
  • Stays calm under pressure and quickly recovers from tough interactions.
  • Communicates clearly, both in writing and verbally, in Spanish and English.
  • Tech-savvy and comfortable learning new software and systems.
  • Values feedback and uses it to grow and improve.
  • Thrives in fast-paced, dynamic environments.

  • Deliver exceptional service and foster trust as the voice of Mission Lane.
  • Approach customers with dignity and respect to discuss overdue credit card payments.
  • Negotiate payment or settlement plans.

GoCommunication SkillsProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 15 days ago
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