Enterprise Customer Success Manager

JoomPulseE-commerce analytics

Workable workplace: remote; Workable locations: São Paulo, São Paulo, BrazilContractManager

SalaryCompensation package: base salary and bonuses

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Job Details

Have end-to-end ownership experience with large marketplace seller or brand accounts, including onboarding, adoption, business reviews, renewal, and expansion.
Have practical knowledge of brand-side marketplace metrics, including category share by value and units, 1P vs 3P, assortment and availability, BuyBox, average ticket, and unauthorised seller detection.
Have experience with brand price-policy compliance, including suggested versus monitored price, listings inside and outside policy, and EAN/SKU matching.
Be able to interpret raw data, connect it to the client's commercial plan, and write actionable recommendations.
Present at senior level to brand managers, e-commerce heads, and commercial directors.
Build add-on business cases, negotiate renewals, and work with procurement teams.
Handle difficult conversations about data discrepancies or missed deliverables while maintaining client relationships.
Use LLMs and AI agents practically in daily work.
English at B2 level or above is preferred; Spanish is a plus.

Own the relationship, delivered value, and renewal of every enterprise account.
Run monthly business reviews with client teams and quarterly planning across the account portfolio.
Turn Mercado Livre and Shopee data into practical insights and recommendations.
Drive retention and expansion revenue within the existing client base.
Conduct in-depth interviews and training demonstrations to gather customer insights.
Advocate for customer needs in product discussions.
Keep the client satisfaction index for the service high.
Travel to clients and industry events, including 2–3 trips per year plus ad hoc visits.

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