Analista de Customer Success Pleno | Espanhol Fluente

JobgetherSaaS software

Based in BrazilFull-TimeMiddle

SalaryPerformance-based bonus for achieving targets.

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Job Details

Hold a bachelor’s degree or equivalent higher education qualification.
Have previous experience managing customer portfolios and working in strategic Customer Success within SaaS companies.
Be fluent in Spanish and confident conducting meetings, presentations, product demonstrations, and training sessions.
Analyze customer and business indicators such as MRR, churn, NRR, and Health Score.
Have experience creating and executing customer success plans.
Bring a consultative communication approach that is clear, structured, and customer-oriented.
Be familiar with CRM platforms and automation tools.
Have experience using Artificial Intelligence for data analysis, productivity, or customer-management activities.
Bring analytical, relationship-building, negotiation, and problem-solving skills.
Experience with omnichannel software is a plus.

Manage a portfolio of customers and partners, including international accounts focused on the Mexican market.
Conduct strategic customer meetings and execute and evolve individual success plans.
Monitor Health Score, product usage, engagement, churn, NRR, and MRR to identify risks and opportunities.
Develop action plans for at-risk customers and lead retention and renewal negotiations.
Identify and pursue upsell, cross-sell, and recurring-revenue expansion opportunities.
Conduct product demonstrations and customer training in Spanish, adapting communication and materials to each customer.
Serve as a key point of contact for customers and partners in Mexico.
Contribute to the evolution of the Ongoing Customer Success playbook, engagement cadence, and customer-management rituals.
Use data and AI-powered tools to improve customer analysis, productivity, and decision-making.

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