Pessoa Analista de Customer Success Jr

JobgetherSaaS customer success

100% remote work within Brazil.Full-TimeJunior

Salary not disclosed

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Job Details

Required Skills: Artificial IntelligenceData AnalysisNegotiationCustomer SuccessSaaS

Have previous experience in Customer Success, Customer Onboarding, customer service, or a related customer-facing role.
SaaS environment experience is preferred.
Experience with the relevant SaaS platform and its functionalities is desirable.
Demonstrate analytical and organizational skills.
Be able to work with CRM systems, performance indicators, customer portfolios, prioritization, and action plans.
Bring a proactive, results-oriented approach, with autonomy and discipline in executing operational processes.
Demonstrate communication, negotiation, and relationship-building skills for managing customer risks, retention situations, and stakeholder alignment.
Manage multiple priorities while maintaining accurate records and consistent follow-up.
Have familiarity with or genuine interest in Artificial Intelligence, including AI tools, applications, and concepts.
Show curiosity and a digital mindset, with interest in how emerging technologies can transform processes, customer experiences, and results.

Manage a portfolio of customers through onboarding and implementation, monitoring progress, engagement, adoption, and risks.
Use data, automation, CRM information, and AI-enabled tools to prioritize customer interactions and manage the portfolio at scale.
Identify churn risks, conduct negotiations, and develop action plans to support retention and customer value.
Guide implementation partners on priorities, best practices, and actions to improve project execution and customer success.
Process customer reductions, suspensions, and cancellations according to procedures, deadlines, records, and approval workflows.
Monitor customer indicators and action plans, ensuring follow-up and proactive communication.
Collaborate with internal and external stakeholders to resolve issues, align expectations, and improve the customer journey.
Explore and apply technologies, particularly AI-based solutions, to improve processes and customer experiences.

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