Director of Customer Success, APAC
New
U
UpGuardCybersecurity SaaS
Location: Sydney; Secondary Locations: Brisbane, Hobart, MelbourneFull-TimeDirector
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementCybersecuritySalesforceCustomer SuccessHubSpot
Requirements
- 7+ years of experience in customer success, consulting, or software implementation.
- Demonstrated leadership experience in high-growth, technically complex environments.
- Deep understanding of SaaS business metrics and Go-To-Market execution models.
- Proven ability to bridge complex technical concepts into business value for customers.
- Strong project management skills, managing projects from inception to completion.
- Experience with CRM software such as Salesforce or HubSpot.
- Experience with Customer Success tools like Gainsight or ChurnZero.
- Strong written and oral communication skills to influence stakeholders.
- Bachelor's degree in Business, Engineering, Cybersecurity, or related field preferred.
Responsibilities
- Lead and mentor the APAC Customer Success team.
- Develop and execute proactive customer strategy, adoption plans, and roadmap governance.
- Identify and pursue account expansion opportunities to drive growth.
- Manage end-to-end customer lifecycle, including onboarding, implementation, and support.
- Track and improve key success metrics such as NRR, GRR, and NPS.
- Collaborate with internal teams to drive regional strategy, reporting, and process maturity.
- Conduct performance reviews and establish professional development plans for team members.
View Full Description & ApplyYou'll be redirected to the employer's site
