Head of Sales and Customer Success
New
S
SecretSaaS
We're full remote, and have been from the start., flexible enough to run a week spanning prospects US, European and more far-flung prospectsFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Required Skills
- NegotiationCustomer SuccessCRM
Requirements
- Experience as a player-coach capable of selling personally while building a team.
- Proven track record of success in B2B sales, including discovery, value selling, and closing multi-stakeholder deals.
- Ability to create opportunities from zero and develop repeatable processes.
- Fluent in English, with excellent communication skills for international sales.
- Data-driven mindset with experience in CRM management and pipeline reviews.
- Ability to work autonomously and proactively in an async remote environment.
- Experience with flexible scheduling to span across US and European timezones.
- Leadership capabilities to recruit, coach, and set standards for the team.
- Bonus: Experience managing a CS team, SaaS, tech, or no-code background.
Responsibilities
- Build and lead Secret's B2B business unit (sales and customer success).
- Define and execute B2B go-to-market strategy.
- Manage the full sales cycle personally (discovery, demo, proposal, negotiation, close).
- Lead customer success to drive partner activation and minimize churn.
- Define organizational structure and recruit/coach team members as the business scales.
- Maintain CRM hygiene and provide honest sales forecasts.
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