- Partner with Account Executives to support prospects throughout their evaluation, serving as the technical trusted advisor across the sales cycle.
- Resolve setup, authentication, and app download issues for prospects pre-trial.
- Field technical support, security, and data privacy questions from prospects and customers.
- Speak confidently to the benefits of data security certifications and compliance standards (e.g., SOC 2, HIPAA) with stakeholders.
- Connect and configure software integrations for mid-market and enterprise customers.
- Support large-scale document and data migrations for new and prospective customers.
- Provide front-line fixes for bugs and functionality issues affecting in-trial accounts.
- Support technical demonstrations and proofs of concept that address prospects' unique business objectives.
- Work cross-functionally with IT to complete RFPs and security questionnaires.
- Create and maintain technical content and documentation.
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