Customer Support Chat Specialist
New
G
GivebutterNonprofit software
Must be a citizen of the Philippines for this role., US Eastern timeFull-TimeMiddle
Salary550 PHP per hour
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Job Details
- Languages
- English
- Experience
- 5+ years of experience as a Live Chat Support Specialist in the tech industry
- Required Skills
- Problem SolvingSlackNotion
Requirements
- 5+ years of experience as a Live Chat Support Specialist in the tech industry
- 2+ years of remote experience
- Experience handling multiple incoming chat requests simultaneously
- High adaptability and positive attitude in a dynamic environment
- Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
- Excellent written and verbal communication skills in English
- Must provide own computer and stable internet connection
Responsibilities
- Respond to queries from users in a timely and accurate way via live chat and email
- Follow up with unresponsive users and leads to ensure their questions are resolved
- Proactively identify user needs and help customers implement specific features
- Analyze product malfunctions (for example, by testing different scenarios or impersonating users) and report them
- Gather user feedback, feature requests, and workarounds, and proactively suggest improvements
- Be empathetic and a great problem-solver, even when handling multiple conversations at the same time
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