- Manage a high-volume ticketed inbox of website requests including content updates, layout changes, landing pages, and minor feature additions
- Implement WordPress changes including theme and template adjustments, custom CSS/HTML edits, and basic-to-intermediate PHP and JavaScript modifications
- Perform thorough quality control on every change: test across devices and browsers, verify links, forms, menus, and interactive elements
- Draft clear, professional client-facing summaries of completed work for internal review prior to delivery
- Collaborate with internal developers and account managers to clarify requirements and resolve edge cases
- Proactively flag technical risks, recurring issues, and opportunities to improve or standardize templates and processes
- Maintain clean, secure, and well-organized code and site structure across the portfolio
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