- Own key agency accounts and serve as the primary point of accountability for client relationships and delivery.
- Build strategic relationships with senior client stakeholders and lead planning sessions, business reviews, and executive presentations.
- Manage client engagements from initiation through completion, including scope, timelines, budgets, resources, quality, and delivery.
- Coordinate work across Strategy, Creative, Content, Marketing, Technology, Operations, and production teams.
- Monitor account health, project performance, revenue, forecasts, budgets, and utilization.
- Identify opportunities to expand client relationships and develop account growth plans.
- Manage new business pitches and lead proposals, presentations, scopes, estimates, and strategic recommendations.
- Mentor Client Services team members and contribute to improving team processes and project management standards.
Project ManagementBusiness DevelopmentCross-functional Team Leadership+3 more