Technical Support Specialist
New
H
Hire OverseasHealthcare AI
Philippines. Sri Lanka. Turkey. Brazil. Argentina. ColombiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SQLRESTful APIsSlackNotion
Requirements
- Technical proficiency with navigating production databases using SQL
- Comfort using custom tools to investigate and resolve issues
- Proven ability to explain complex technical issues to non-technical users and engineers
- Experience in support engineering, software engineering, or data engineering
- Familiarity with tools such as Slack, Linear, HelpScout, or Notion
- Highly organized with the ability to manage multiple tasks simultaneously
- Must include an updated resume and a 1-2 minute Loom video demonstrating a technical problem resolution
Responsibilities
- Monitor support channels and triage incoming issues following established runbooks
- Serve as the first technical responder with a target resolution time under 30 minutes for critical issues
- Navigate production databases and run command-line scripts to diagnose issues
- Resolve user-facing blockers independently when tools and runbooks support it
- Translate user pain points into clear, concise technical bug reports for engineers
- Facilitate and troubleshoot user onboarding and credentialing workflows
- Track all active tasks and maintain/improve runbooks for triaging and troubleshooting
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