Customer Support Specialist
New
J
JustMarketsCustomer Support
Southeast AsiaFull-Time
Salary not disclosed
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Job Details
- Languages
- Vietnamese, English
- Required Skills
- Problem SolvingInterpersonal skillsCustomer support
Requirements
- Proficiency speaking and writing in Vietnamese and English
- Computer literacy
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
- Stable internet connection
Responsibilities
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
- Identify customers’ needs to achieve customer satisfaction
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist
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