E-commerce Customer Support Specialist
H
Hire HangarE-commerce
South Africa - Cape Town, South Africa - Johannesburg, Philippines - Davao City, Chile - Santiago, Ethiopia - Addis Ababa, Morocco - Rabat, Morocco - Casablanca, Columbia - Medellín, Peru - Lima, Mexico - Mexico City, Argentina - Buenos Aires, Panama - Panama City, US Time Zones (EST–PST)ContractMiddle
Salary1,700 - 2,200 USD per month
Apply NowOpens the employer's application page
Job Details
- Required Skills
- ShopifyCustomer supportGoogle WorkspaceSlackAsanaZendesk
Requirements
- Experience providing customer support for e-commerce or online retail businesses
- Strong written communication and problem-solving skills
- Prior experience working remotely is mandatory
- Fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana
- Experience working with US or UK-based companies
- Ability to manage multiple tickets and priorities effectively
- Customer-first mindset with attention to detail
Responsibilities
- Handle customer inquiries related to products, orders, payments, returns, and exchanges
- Provide clear, accurate, and empathetic support via email and chat
- Maintain detailed ticket documentation and customer records
- Collaborate with Operations and Fulfillment teams to resolve issues
- Follow established support processes and quality standards
- Identify opportunities to improve customer experience and support workflows
View Full Description & ApplyYou'll be redirected to the employer's site
