Sales and Customer Support Associate
New
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Proven experience in customer support, sales, or a related role
- Strong verbal and written communication skills
- Excellent problem-solving and organizational abilities
- Ability to work in a fast-paced environment and manage multiple priorities
- Familiarity with CRM or support ticketing systems is a plus
- Customer-oriented with a proactive, positive attitude
- Primary internet connection with a minimum speed of 15 Mbps
- Backup internet connection with at least 10 Mbps
- Desktop or laptop equipped with Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), AMD Ryzen 5, or equivalent
- Minimum of 8 GB RAM
- Functioning webcam
- Noise-canceling USB headset
- Quiet, dedicated home office space
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Provide accurate information about products, services, pricing, and policies
- Resolve issues and complaints promptly while ensuring customer satisfaction
- Process orders, manage accounts, and handle billing or service requests
- Identify customer needs and recommend relevant products or services to generate sales
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with the sales team to achieve targets and improve customer retention
- Stay updated on product offerings, promotions, and company policies
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