Customer Support Executive
New
100% Remote Culture: Work from anywhere that brings you happiness., 3:00 PM – 12:00 AM (Vietnam time)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem Solving
Requirements
- Effective Communication: skilled at expressing yourself clearly, both in writing and speaking
- Multitasking Ability: ability to handle multiple tasks efficiently
- Logical and Quick Thinking: approach problems with clear reasoning
- Customer Experience Passion: enthusiastic about enhancing customer experience
- Self-Motivation and Team Spirit: eager to learn and driven to achieve best results
- Fluency in English (both written & spoken)
Responsibilities
- Efficiently responding to inquiries via live chat
- Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
- Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up
- Creating accurate instant set-ups via live chat, sharing articles and creating snippets
- Enhancing our support centres by identifying when articles need updating and reporting back to your lead
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