Customer Support Specialist
PhilippinesFull-TimeMiddle
Salary2,000 - 5,000 USD per year
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Job Details
- Languages
- English
- Experience
- 1–2+ years
- Required Skills
- Customer support
Requirements
- 1–2+ years in customer or member support
- Excellent written and spoken English
- Travel industry experience
- Strong writing instincts
- Calm and empathetic under pressure
- Organized
- Detail-oriented
- Tech-comfortable.
Responsibilities
- Handle member inquiries from first contact to resolution via email
- Live chat
- Voice support
- Guide members through platform processes
- Verify identities
- Coordinate with operations and suppliers to manage bookings
- Cancellations
- Account issues.
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