Mandarin Language Customer Support Specialist
New
W
WorkstreamHR Tech
Location: Manila, Philippines, US hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Mandarin, English
- Experience
- 1 to 3 years
- Required Skills
- Customer support
Requirements
- 1-3 years of experience as a Customer Support Specialist or similar role.
- Fluent in Mandarin and English (verbal and written).
- Proven experience in phone support.
- Experience using help desk software and remote support tools.
- Strong knowledge of Payroll and related HR products.
- Ability to work during US time zone hours.
- Stable high-speed internet (at least 50 Mbps) with a backup connection.
- Willingness to attend occasional in-person meetings in Metro Manila.
Responsibilities
- Serve as primary contact for Mandarin-speaking customers via phone, email, and chat.
- Maintain high service standards: <1 min first response time and <24 hr resolution time.
- Escalate issues correctly (user errors, training gaps, or product defects).
- Maintain empathetic and professional communication with clients.
- Proactively follow up with clients until issue resolution.
- Assist in training junior support staff and contribute to product testing.
- Collaborate with the Success team for client onboarding and platform configurations.
- Create and update customer-facing and internal knowledge base content.
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