Customer Operations & Writing Specialist
New
WorldwideFull-Time
Salary12,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- WritingTechnical supportAnalytical thinkingDebuggingCustomer support
Requirements
- Genuine love for helping people
- High emotional intelligence
- Logical / analytical thinker
- Exceptional written English communication skills, including the ability to write precisely and succinctly
- Extremely detail-oriented
- Comfort with working remotely and independently
- Technologically savvy - you should be confident in your ability to use new software without training
- Appreciation for giving and receiving feedback often (often several times a day)
- Natural internal motivation to constantly strive for excellence in everything you do
Responsibilities
- Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout
- Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
- Working with our engineering team to debug software issues our customers encounter
- Using our software to develop and manage new ways for our customers to complete legal paperwork
- Assisting product team by testing new features and bug fixes, and conveying customer feedback
- Spotting trends in customer issues that other team members should be alerted to
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