Senior Content Specialist, Customer Education
New
F
FleetioTransportation Technology
Remote - USAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementWritingEditingSaaS
Requirements
- 5+ years of experience creating and managing customer-facing content in a SaaS environment.
- Experience with technical product documentation.
- Strong writing and editing skills.
- Clear, effective verbal and written communication.
- Comfort using AI tools and automation.
- Customer-first mindset.
- Strong project management skills.
Responsibilities
- Create and maintain clear, approachable documentation and product walkthroughs.
- Own and evolve the knowledge management platform.
- Partner with the Manager, Customer Education to ensure content alignment.
- Run documentation sprints and manage task prioritization.
- Work closely with Customer Support to reduce case volume.
- Collaborate on internal documentation strategy and review processes.
- Track trends and drive continuous improvement of content.
- Identify knowledge gaps using support trends and customer feedback.
- Support education initiatives including webinars and LMS content.
- Analyze content engagement data to drive improvements.
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