Customer Education Specialist
New
USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–5 years
- Required Skills
- SaaS
Requirements
- 2–5 years of experience in customer education, technical training, product enablement, or customer success training within SaaS or enterprise software environments.
- Experience with Contract Lifecycle Management (CLM) platforms or legal technology is strongly preferred.
- Proven ability to design and deliver customer-facing learning content using tools such as Articulate Rise, Storyline, or Camtasia.
- Strong facilitation and presentation skills with confidence leading live training sessions independently.
- Ability to translate complex technical or legal concepts into clear, engaging, and practical learning experiences.
- Strong organizational skills and ability to manage multiple projects in a fast-moving environment.
- Familiarity with adult learning principles.
- Interest in AI-driven tools and modern instructional design practices.
- Ability to quickly learn new software platforms and build basic no-code demo environments.
Responsibilities
- Design and develop scalable customer education content including eLearning modules, job aids, videos, walkthroughs, and hands-on labs.
- Deliver live training sessions such as webinars, workshops, and instructor-led programs.
- Facilitate engaging learning experiences that simplify complex contract lifecycle management workflows.
- Collaborate with cross-functional teams to identify training gaps and align education programs with customer success goals.
- Build and maintain demo environments using no-code platforms.
- Leverage AI tools and emerging technologies to improve content development efficiency.
- Continuously improve training programs based on customer feedback and product updates.
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