Customer Education Specialist
New
G
GivebutterNonprofit Software
Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).Full-TimeMiddle
Salary80,000 - 85,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-4+ years
- Required Skills
- Data AnalysisCRMCustomer SuccessSaaS
Requirements
- 2-4+ years of experience in customer education, customer success, sales, enablement or related roles within SaaS
- Experience designing and facilitating live trainings for diverse audiences
- Strong understanding of adult learning principles and/or cohort-based learning models
- Experience with webinar platforms and CRM systems
- Ability to translate technical concepts and product updates into clear, compelling learning experiences
Responsibilities
- Own and evolve Givebutter’s live education strategy, including designing, facilitating, and continuously improving Office Hours and Bootcamp
- Serve as a public-facing representative of Givebutter education through webinars, workshops, conferences, and speaking engagements
- Create and maintain facilitator guides, demo environments, and supporting materials
- Partner with Product to support major feature launches and surface customer friction
- Leverage data insights to understand customer discovery and engagement
- Drive measurable impact on activation and product adoption rates
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