Customer Success Specialist
New
N
NoGigiddyGig Economy
Omaha, Nebraska, United States. San Antonio, Texas, United StatesFull-TimeEntry
Salary16 - 22 USD per hour
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Job Details
- Required Skills
- Written communicationTroubleshootingCRMCustomer supportZendesk
Requirements
- No degree required
- Prior customer support experience preferred
- Clear, empathetic written and verbal communication
- Patient and calm under pressure
- Organized and able to manage a high volume of tickets
- Familiarity with support tools (Zendesk, Intercom, or similar)
Responsibilities
- Respond to user inquiries via email, chat, and social media channels in a timely and professional manner
- Troubleshoot issues related to offers, account access, and platform navigation
- Escalate complex issues to the appropriate team with full context and documentation
- Maintain detailed records of user interactions in our support CRM
- Identify recurring issues and report patterns to the product team
- Contribute to the help center by writing and updating FAQ articles
- Deliver consistently high CSAT scores through genuine, solution-focused support
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