- Account-manage a select portfolio of Motorsport customers within your territory.
- Organize proactive customer service initiatives including event follow-up.
- Regularly attend racing events to build relationships and product knowledge.
- Drive new business and contract extensions via reviews and demonstrations.
- Provide technical and operational support via phone, email, or chat.
- Coordinate software installations and resolve technical problems.
- Provide advanced product training to customers and internal staff.
- Create support content, documentation, and user guidance.
- Validate new features and support client introductions.
- Collaborate with global customer success and engineering teams.
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