Digital Customer Success Partner
New
We are a remote-first organization; supports clients across our North American markets; Ontario Holiday CalendarFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-1.5 years
- Required Skills
- Project ManagementData AnalysisSalesforceAccount ManagementCRMCustomer SuccessSaaS
Requirements
- 1-1.5 years of experience in a Customer Success role
- Experience in SaaS industry
- Experience managing large books of business (100+ SMB clients)
- Proactive client management approach
- Results-oriented mindset
- Strong verbal and written communication skills
- Ability to interpret and present data
Responsibilities
- Ensure contract renewals through resource coordination
- Align product impact with client business objectives
- Collaborate with North American Account Management teams
- Create one-to-many communication and process workflows
- Lead customer meetings and discovery sessions
- Define learning transformation roadmaps
- Execute digital strategy including webinars and campaigns
- Document use-cases and reduce churn
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