Manager, Customer Success
New
United StatesFull-TimeManager
Salary91,935 - 153,225 USD per year
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Job Details
- Experience
- 5+ years of CSM experience, 2+ years of Sales Management experience
- Required Skills
- Data AnalysisSalesforceTableauSaaSGoogle Workspace
Requirements
- 5+ years of CSM experience in EdTech/SaaS.
- 2+ years of Sales Management experience.
- Proficiency with Salesforce (SFDC), Google Workspace, and Zoom.
- Experience working with Tableau.
- Proven ability to analyze data for strategic decision-making.
- Strong leadership, coaching, and team-building skills.
- Excellent communication and partnership-building abilities.
- Process-oriented mindset for solving complex business problems.
Responsibilities
- Lead, mentor, and coach a team of Customer Success Managers (CSMs).
- Conduct regular 1:1s, performance reviews, and development planning sessions.
- Monitor and analyze team performance metrics.
- Ensure adherence to best practices, processes, and playbooks.
- Work cross-functionally with Marketing, Product, and other supporting teams.
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