Customer Success Manager - Scaled
New
N
n8nAI Automation
New York, New Jersey, Massachusetts, Florida, Pennsylvania, Boston, Virginia, ConnecticutFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Technical supportCRMCustomer SuccessSaaS
Requirements
- Proven experience in Customer Success
- Experience managing a book of business
- Ability to run QBRs
- Technical ability to build workflows in n8n
- Understanding of technical basics and effective escalation
- Commercial acumen with experience in upsells and cross-sells in a SaaS environment
- Strong communication skills with structured speaking style
- Process mindset with experience setting up CS tooling or playbooks
Responsibilities
- Onboard new customers and set them up for long-term success
- Nurture expansion opportunities
- Proactively solve technical and commercial challenges across your book of business
- Manage customer communications and support escalations smoothly
- Design playbooks, workflows, and automations to engage with customers at scale
- Lead expansion and renewal conversations to drive upsell and cross-sell opportunities
- Run quarterly business reviews with key customers
- Keep customer data and CRM records accurate and actionable
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