DataGrail

DataGrail is the Privacy Control Center for modern brands to reduce risk and build trust.

101-250 employees

Founded 2018

$45M series c

Compliance

Private Company

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Compliance Privacy Cyber Security Enterprise Software Data Governance

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions3

Remote - United StatesFull-TimeData PrivacyPosted

Senior Manager, Customer Success

Lead, coach, and develop a team of CSMs across all customer segments.
Own the team's renewal performance and drive toward a consistent 95%+ renewal rate.
Serve as the primary escalation point and support for CSMs.
Maintain deep knowledge of account health, engagement, and renewal timelines.
Ensure EBRs are completed and re-engagement plans are documented for at-risk accounts.
Develop deep product expertise and drive technical fluency across the team.
Drive AI adoption within the CS organization through tooling and process implementation.
Partner with the Director of Implementation to ensure on-time delivery.
Represent CS cross-functionally and build scalable team playbooks.

Cross-functional Team LeadershipCustomer SuccessSaaS

Showing 1 of 3 positions

About DataGrail

DataGrail is shaping the future of data privacy. You help the world's most trusted brands protect user data and comply with evolving global regulations. Our Privacy Control Center offers automated workflows, ensuring compliance with laws like GDPR and CPRA. You build trust and reduce risk for over 900 customers, including Salesforce and New Balance. DataGrail is recognized as a Gartner Cool Vendor and boasts a 4.8/5 star rating on G2, validating our impact. We raised $84.2 million in funding, with a $45 million Series C in 2022. You will join a company dedicated to empowering individuals with control over their digital identities.

How We Work

You will thrive in our remote-first environment. Our "Work from Anywhere" policy means you choose your ideal workspace. We support your home office setup with a monthly stipend. Our values-led culture emphasizes action, human connection, and customer focus. We win as a team, fostering a supportive atmosphere without corporate jargon. You receive coaching-oriented feedback to help you grow. Collaboration is key, even across distributed teams.

Engineering at DataGrail

You will solve complex privacy and AI risk management challenges. Our platform uses patented Risk Intelligence and AI-powered data classification. Engineers build scalable integration architectures across APIs, AI MCPs, databases, and data systems. You will work with technologies like REST APIs, JSON, OAuth, and modern cloud architectures. Your work supports integrations with over 2,000 systems. We tackle problems like automating data subject access requests and detecting shadow AI. You will help build the infrastructure for modern privacy compliance.

Why Join Us

You will pioneer solutions in the rapidly evolving data privacy and AI governance space.
Your contributions directly impact global brands and millions of consumers.
You work in a remote-first environment with flexibility and supportive resources.
You grow your skills with complex technical challenges and a collaborative team.
You join a well-funded company backed by top-tier investors with significant market traction.

Benefits & Perks

Equity options for full-time employees.
Comprehensive health, dental, and vision insurance with 98% premium coverage for employees and dependents.
Remote-first work environment with a monthly work-from-home stipend.
401k savings plan to support your financial future.
Flexible paid time off and parental leave.
Dedicated wellness benefits.
Paid holidays and a one-week winter break.
Eight "DataGrail Days" for additional time off.

Tech Stack

analyticswidgetsmobile

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