Senior Customer Success Manager
New
S
SourcegraphSoftware Development
While we hire almost anywhere in the world, we have a preference for someone in the United States (EST)., ESTFull-TimeSenior
Salary123,776 - 154,720 USD per year
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Job Details
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- Customer-facing experience (CSM, account management, support, solutions consulting, etc.).
- Prior experience in a technical SaaS environment.
- Demonstrated comfort presenting to technical or executive audiences.
- Strong communication, prioritization, and stakeholder management skills.
- Understanding of developer workflows and technical tooling evaluation.
- Analytical mindset with ability to interpret data and telemetry.
Responsibilities
- Manage a book of 15-20 enterprise accounts to drive adoption and expansion.
- Own post-sales relationships, identifying risks and renewal opportunities.
- Lead enablement sessions, product trainings, and workflow discussions.
- Partner with Named AEs and Field Engineers on strategic account planning.
- Analyze telemetry, adoption patterns, and health signals to identify customer needs.
- Lead strategic conversations and QBRs with technical and executive stakeholders.
- Build multithreaded relationships across engineering, platform, security, and executive levels.
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