- Manage a book of business, supporting customers through onboarding, adoption, and ongoing utilization of the product.
- Monitor customer health signals and proactively address risks by engaging customers, coordinating resources, and escalating issues as needed.
- Conduct regular customer check-ins, value reviews, and renewal preparation conversations to ensure alignment and renewal readiness.
- Partner cross-functionally with teams such as Account Management, Support, Product, Sales, and Programs to resolve customer issues and advocate for customer needs.
- Maintain accurate account documentation, notes, and action plans to ensure visibility and consistency across the customer lifecycle.