Customer Support Specialist
New
W
WinRedSaaS
Washington, District of Columbia, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- DocumentationTechnical supportCustomer supportCustomer Success
Requirements
- 1–3 years of experience in customer support, customer success, or client services
- Strong written and verbal communication skills
- Experience working with support tools such as Intercom or similar platforms
- Comfortable explaining technical concepts to non-technical users
- Highly organized with strong attention to detail
- Ability to manage multiple tasks in a fast-paced environment
Responsibilities
- Serve as a primary responder for customer inquiries via Intercom and email
- Triage and resolve support requests across Tier 1–Tier 4 issues
- Escalate technical issues to appropriate internal teams
- Support customer onboarding and offboarding workflows
- Create, edit, and maintain customer-facing support documentation in Intercom
- Draft support documentation for new feature launches
- Host and support live customer training webinars
- Assist with recurring internal reporting related to customer support performance
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