Customer Support Specialist
New
A
ABC Legal ServicesLegal Services
Must be located in Montana, 7am- 4pm PSTFull-TimeEntry
Salary15 USD per hour
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Job Details
- Languages
- English
- Experience
- 1-3 years
- Required Skills
- Microsoft ExcelData entryCustomer supportConfluence
Requirements
- High school diploma or GED
- 1-3 years of customer support or call center experience assisting customers over the phone
- Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Typing speed of at least 55 wpm
Responsibilities
- Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
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