WinRed

WinRed is a fundraising application platform for donors to donate payments.

11-50 employees
Founded 2019
Mobile Apps
Private Company

Remote Work Available

This company offers remote work opportunities.

Open Positions1

WashingtonDistrict of ColumbiaUnited StatesFull-TimeSaaSPosted
  • Serve as a primary responder for customer inquiries via Intercom and email
  • Triage and resolve support requests across Tier 1–Tier 4 issues
  • Escalate technical issues to appropriate internal teams
  • Support customer onboarding and offboarding workflows
  • Create, edit, and maintain customer-facing support documentation in Intercom
  • Draft support documentation for new feature launches
  • Host and support live customer training webinars
  • Assist with recurring internal reporting related to customer support performance
DocumentationTechnical supportCustomer support+1 more

About WinRed

WinRed transforms political fundraising, empowering Republican candidates and committees with cutting-edge digital tools. Since 2019, you've helped campaigns from local school boards to the U.S. Senate raise over $5.6 billion. The platform processes billions in donations, providing presidential-level technology for over 8,000 Republican campaigns. You can create donation pages, manage merchandise sales, and process contributions efficiently. This crucial infrastructure drives success for candidates across the nation, making an undeniable impact on the political landscape.

How We Work

You work remotely, with a focus on delivering high-quality support to customers. This role balances reactive support with proactive education. You collaborate closely with Customer Success, Product, and Operations teams. This ensures timely and accurate assistance for platform users. You maintain documentation standards to ensure clarity, consistency, and accuracy. You also assist with go-to-market activities for new feature launches. Your work directly impacts customer experience and education initiatives.

Why Join Us

  • Contribute to a platform that has processed over $5.6 billion in political donations.
  • Work in a remote-first environment with strong team collaboration.
  • Drive impact by supporting critical fundraising efforts for thousands of campaigns.
  • Benefit from comprehensive perks including unlimited PTO and a WFH equipment stipend.

Benefits & Perks

  • Healthcare, Dental & Vision coverage with HSA option
  • 401k with company contribution
  • Unlimited PTO
  • 3 months paid maternity & paternity
  • Issued Company Laptop
  • Noise Cancelling headphones
  • WFH Equipment Stipend
  • Digital News Subscription

Tech Stack

mobilewidgetsmappingweb_server

Similar Companies