Serve as a primary responder for customer inquiries via Intercom and email
Triage and resolve support requests across Tier 1–Tier 4 issues
Escalate technical issues to appropriate internal teams
Support customer onboarding and offboarding workflows
Create, edit, and maintain customer-facing support documentation in Intercom
Draft support documentation for new feature launches
Host and support live customer training webinars
Assist with recurring internal reporting related to customer support performance
DocumentationTechnical supportCustomer support+1 more
About WinRed
WinRed transforms political fundraising, empowering Republican candidates and committees with cutting-edge digital tools. Since 2019, you've helped campaigns from local school boards to the U.S. Senate raise over $5.6 billion. The platform processes billions in donations, providing presidential-level technology for over 8,000 Republican campaigns. You can create donation pages, manage merchandise sales, and process contributions efficiently. This crucial infrastructure drives success for candidates across the nation, making an undeniable impact on the political landscape.
How We Work
You work remotely, with a focus on delivering high-quality support to customers. This role balances reactive support with proactive education. You collaborate closely with Customer Success, Product, and Operations teams. This ensures timely and accurate assistance for platform users. You maintain documentation standards to ensure clarity, consistency, and accuracy. You also assist with go-to-market activities for new feature launches. Your work directly impacts customer experience and education initiatives.
Why Join Us
Contribute to a platform that has processed over $5.6 billion in political donations.
Work in a remote-first environment with strong team collaboration.
Drive impact by supporting critical fundraising efforts for thousands of campaigns.
Benefit from comprehensive perks including unlimited PTO and a WFH equipment stipend.
Benefits & Perks
Healthcare, Dental & Vision coverage with HSA option