- Provide exceptional customer support via phone, email, and chat
- Handle a high volume of calls and messages in a timely and professional manner
- Manage and resolve cases in Salesforce, ensuring accurate tracking and follow-ups
- Act as the primary point of contact for customers post-publication (e.g., royalties, copies, general inquiries)
- Maintain clear and effective communication with customers and internal teams
- Collaborate across teams to resolve issues and improve processes
- Multitask across different tools and platforms while staying organized
SalesforceCRM