Define, document, monitor, and report on IT service levels based on the company governance model.
Maintain and improve communication and relationships with both customers and internal teams.
Develop specific, measurable targets for all IT services.
Monitor and improve customer satisfaction in alignment with the Manager Service Delivery.
Oversee incident management processes, ensuring timely response and effective communication during disruptions.
Act as the main point of contact for escalations and proactively identify opportunities to enhance service value.
Implement best practices and standard operating procedures to ensure efficient delivery and continuous improvement.
Stakeholder management
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About Broadpin
Broadpin is a global Oracle consulting partner dedicated to revolutionizing IT consultancy and enabling business growth. They specialize in Oracle solutions, including JD Edwards, Oracle Business Intelligence, and Oracle Cloud, serving over 250 international clients daily. Through groundbreaking technology, Broadpin simplifies IT landscapes, embraces innovation, and unlocks the full potential of Oracle investments. Their comprehensive services span JD Edwards implementation, cloud migration strategies, 24/7 monitoring, and application development. As part of the International Technology Group (ITG), Broadpin collaborates with other leading Oracle partners to continuously enhance its offerings.
How We Work
Broadpin fosters a dynamic, inclusive, and results-oriented culture. You'll find an open and international work atmosphere where new ideas are welcomed, and creativity is encouraged. The company values teamwork, problem-solving, and a commitment to innovation and excellence. With a global team of over 260 'Quistorians' (Broadpin was formerly Quistor), they deliver dedicated IT consultancy services across multiple delivery centers and offices in Europe, North America, and beyond.
Engineering at Broadpin
Broadpin engineers solve complex challenges in Oracle environments, from modernizing legacy systems to designing robust cloud infrastructures. They work with a wide array of Oracle technologies, including JD Edwards, Oracle Cloud Infrastructure (OCI), Oracle Autonomous Data Warehouse, and Oracle Analytics Cloud. The team builds solutions that integrate ERP systems with various applications, leveraging automation and IoT technologies to enhance decision-making and operational efficiency. This includes implementing automated workflows, real-time data collection, and robust security measures. They also specialize in comprehensive data integration projects, designing and implementing data warehouses, data lakehouses, and advanced data visualization techniques. Broadpin also focuses on application modernization and legacy transformation, creating foundations for integrating AI-driven workflows and analytics.
Why Join Us
Be part of a globally acting organization with over 20 nationalities, serving diverse international clients.
Enjoy 100% flexibility for remote work, allowing for autonomy and a better work-life balance.
Access continuous training and development opportunities, personally and professionally, to grow your skills.
Contribute to innovative Oracle solutions, including AI-driven workflows and cloud transformations.
Work in a supportive environment that values your ideas, creativity, and commitment to excellence.
Benefits & Perks
100% flexibility for remote working.
Training and development opportunities.
Competitive employee benefits.
Up to one month bonus based on personal performance targets (for Oracle Cloud Infrastructure Architect role).
Travel opportunities within Europe and internationally (for Oracle Cloud Infrastructure Architect role).