Client Support Specialist
New
United States, Sunday - Thursday 11:30am - 8pm PTFull-TimeEntry
Salary24 USD per hour
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Job Details
- Experience
- Minimum 1 year
- Required Skills
- SalesforceCRMCustomer supportZendesk
Requirements
- Minimum 1 year of direct experience in a customer support, customer service, or high-touch service role
- Exceptional writing skills with a warm and friendly tone
- Experience with Zendesk, Salesforce, and/or Chat tools
- Ability to pick up new tools/systems quickly
- Flexibility to work evenings, weekends, and holidays
Responsibilities
- Demonstrate strong time management skills and flexibility in fielding the unexpected throughout the workday
- Conduct needs assessment and educate clients about Lyra’s services and benefit offerings
- Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and escalate
- Engage in feedback and frequent self-assessment
- Work well in a structured team environment
- Demonstrate flexibility with shift changes
- Handle a high volume workload across chat, email, or phones
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