- Lead employee relations matters through intake, assessment, fact-finding, interviews, investigations, recommendations, documentation, and follow-up.
- Advise managers on performance, conduct, attendance, workplace conflict, retention, and appropriate next steps.
- Escalate significant legal or employee risk, potential retaliation or discrimination, safety concerns, policy exceptions, and high-impact employment decisions.
- Maintain confidential case records and track open actions and deadlines through completion.
- Own leave and accommodation matters, coordinate the interactive process, and manage required documentation and communications.
- Coordinate leave administration and workplace accommodations with employees, managers, payroll, benefits, and other stakeholders.
- Monitor employment and leave requirements across jurisdictions and support updates to policies, procedures, handbook materials, and manager guidance.
- Lead approved People & Culture initiatives, develop practical process guides, and review case and leave data to identify trends and recommend actions.
- Partner with People & Culture leadership to deliver manager education and resources.
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