Customer Education Specialist
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–5 years
- Required Skills
- Project ManagementSaaS
Requirements
- 2–5 years of experience in customer education, technical training, product enablement, or a related field
- Experience with Contract Lifecycle Management (CLM) platforms or legal technology
- Experience in customer education, product adoption, customer enablement, or customer success-focused training programs
- Experience creating customer-facing learning materials for SaaS or enterprise software products
- Strong facilitation and presentation skills
- Experience developing eLearning and multimedia training content using tools such as Articulate Rise, Storyline, and Camtasia
- Strong AI literacy and experience with AI-assisted tools
- Strong organizational skills and attention to detail
- Experience collaborating across multiple teams and managing projects
- Ability to learn software products quickly and build basic no-code demo environments
Responsibilities
- Design and develop scalable customer education content for Agiloft products
- Create training modules, job aids, walkthroughs, videos, hands-on labs, and other customer-facing learning materials
- Deliver live customer webinars, workshops, and instructor-led training sessions
- Facilitate hands-on learning experiences both virtually and at in-person customer and industry events
- Build learning experiences focused on product adoption, business outcomes, and real-world use cases
- Collaborate cross-functionally to identify training gaps and prioritize customer education initiatives
- Translate complex CLM concepts and workflows into clear, engaging, easy-to-follow learning experiences
- Build and maintain demo environments in a no-code platform
- Contribute to training strategy, learning standards, templates, and scalable program development
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