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Workstream

Workstream

Workstream is the leading HR, Payroll, and Hiring platform for the hourly workforce.

251-500 employees
Founded 2017
$60M series b
Human Resources
Private Company
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Human ResourcesRecruitingSoftware

Open Positions2

Location: Manila, PhilippinesFull-TimeHR TechPosted
Mandarin Language Customer Support Specialist
  • Serve as primary contact for Mandarin-speaking customers via phone, email, and chat.
  • Maintain high service standards: <1 min first response time and <24 hr resolution time.
  • Escalate issues correctly (user errors, training gaps, or product defects).
  • Maintain empathetic and professional communication with clients.
  • Proactively follow up with clients until issue resolution.
  • Assist in training junior support staff and contribute to product testing.
  • Collaborate with the Success team for client onboarding and platform configurations.
  • Create and update customer-facing and internal knowledge base content.
Customer support
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Showing 1 of 2 positions

About Workstream

Workstream pioneers HR, payroll, and hiring for the hourly workforce. You will empower businesses to streamline operations and significantly reduce labor costs. Our smart technology supports over 4,900 customers across 30,000 locations. This includes 46 of the top 50 quick-service restaurant brands, such as Burger King, Jimmy John’s, and Taco Bell. We offer a comprehensive platform for hiring, onboarding, time management, and payroll.

How We Work

Workstream champions an environment where you can truly own your impact. We value creative, resourceful, and self-reliant individuals with an entrepreneurial spirit. Our teams are empowered to solve customer problems directly and efficiently. We foster continuous learning and growth, providing pathways for internal mobility and career advancement. Your contributions will directly shape our rapidly expanding product portfolio.

Engineering at Workstream

Workstream's engineering team crafts the leading HR platform for the hourly workforce. You will build and scale robust solutions that process millions of interactions daily. We leverage AI for smart recruiting, optimized job descriptions, and payroll compliance. Our technical stack includes Google Cloud, AWS Global Accelerator, and Ubuntu, ensuring high performance and reliability. You will work on integrating with critical HR tech components and evolving our public API. We solve complex challenges in areas like mobile-first experiences and real-time data processing.

Why Join Us

  • Shape the future of HR tech for the 2.7 billion hourly workers globally.
  • Work with a product serving 46 of the top 50 quick-service restaurant brands.
  • Benefit from a clear career fast-track and internal mobility for high performers.
  • Learn from a team with experience from Stanford, MIT, Google, and Harvard.
  • Contribute to a company backed by Founders Fund, BOND, and Coatue.

Benefits & Perks

  • Permanently remote work options available for specific roles.
  • $50 monthly medical stipend for certain remote positions.
  • Flexible paid time off (PTO) and company time off during major US holidays.
  • Performance-based bonuses.
  • Paid parental leave.

Tech Stack

servermappingwidgets

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