Payhawk

πŸ‘₯ 251-500πŸ’° $100,000,000 Series B almost 3 years agoFinancial ServicesPaymentsFinTechSoftwareπŸ’Ό Private Company
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Payhawk simplifies business payments globally. We offer a leading spend management solution uniting company cards, expense reimbursements, and accounts payable into one streamlined platform. Serving clients in over 32 countries, we empower businesses to maximize efficiency and control spending at scale. Our technology stack includes NodeJS, Typescript, PostgreSQL, Kubernetes, Docker, Google Cloud, React, React Native, and Apache Kafka, reflecting our commitment to building a robust and scalable product. We foster a collaborative engineering culture emphasizing agile methodologies, continuous integration, and a strong focus on code quality. Payhawk values a work-life balance, continuous learning, and empowers its teams. We're a rapidly growing Fintech company backed by prominent investors like Lightspeed Venture Partners and Greenoaks, creating exciting opportunities for career growth and impact. We offer flexible work arrangements and global career mobility across our offices in Europe and the US. Our engineering team thrives on building a best-in-class product using cutting-edge technologies. We actively encourage open communication, feedback, and collaboration. We believe in flat hierarchies and empowering individuals to own their work. This translates into an environment where ideas flourish, and contributions are recognized and celebrated. Payhawk's commitment to innovation extends beyond our product; we're on a journey towards B Corp certification, demonstrating our dedication to environmental and social responsibility. We're a high-growth company with significant funding and a large, diverse customer base, including LuxAir, Babbel, Vinted, Wallbox, and Wagestream. This provides a dynamic environment for ambitious professionals looking to contribute to a leading Fintech solution and accelerate their careers. Our continued expansion globally presents excellent opportunities to work with talented teams and make a real difference in shaping the future of business finance.

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πŸ“ London, Barcelona, Paris, Amsterdam

πŸ” Fintech

  • At least 2 years of customer support experience.
  • Fluent in English.
  • Experience working with case/ticket management systems like Salesforce and Zendesk.
  • Excellent communication and problem-solving skills.
  • Ability and willingness to work independently and within a team.
  • Proactive attitude and attention to detail.
  • Multi-tasking abilities.

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  • Analyze and report product malfunctions.
  • Proactively engage with customers to solve issues before they become problems.
  • Follow up with customers to ensure their technical issues are resolved.
  • Identify customer needs and help customers use specific features.
  • Share feature requests and workarounds with team members.
  • Gather customer feedback and share with Product, Sales, and Marketing teams.
  • Update internal databases with information about technical issues.
  • Collaborate with the Product team to maintain help center articles.
  • Keep communication with external stakeholders.
  • Own physical cards’ delivery tracking system.
  • Work closely with Customer Success Specialists on activation and retention.
  • Engage customers actively.

SalesforceTechnical supportCustomer supportConfluence

Posted about 1 month ago
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πŸ“ Amsterdam, London, Paris, Berlin, Barcelona

🧭 Full-Time

πŸ” Fintech

  • 2-3 years of professional experience in web and/or graphic design.
  • Strong portfolio showcasing both web design and graphic design projects.
  • Proficiency in design tools such as Figma, Adobe Creative Suite.
  • Experience with content management systems like WordPress or Drupal.
  • Understanding of responsive design and accessibility principles.

  • Collaborate with the Marketing Design Team to design and enhance website pages.
  • Transform content into visually appealing web designs with a focus on user experience.
  • Create responsive designs ensuring a seamless experience across devices.
  • Develop creative assets for marketing campaigns including social media visuals and print materials.
  • Ensure all designs adhere to Payhawk's branding guidelines.

Adobe Creative SuiteAdobe IllustratorAdobe InDesignAdobe PhotoshopDrupalFigmaGraphic DesignWordPress

Posted about 1 month ago
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πŸ”₯ Content Manager
Posted about 1 month ago

πŸ“ Germany

🧭 Full-Time

πŸ” Fintech

  • Three years of copywriting experience.
  • Native German speaker.
  • Fluent in English.
  • Proficient B2B storyteller who understands how to create engaging copy.
  • A keen eye for detail.
  • Skilled in following briefs, researching articles, and sourcing proof points.
  • Understanding of B2B buyers journey/inbound marketing strategies.
  • Experienced in writing for SEO and supporting site traffic improvement and page ranking.
  • Experienced in measuring content performance.
  • Enthusiastic about fintech.
  • Experience with using CMS tools such as WordPress or Drupal and Google Analytics is desirable but not essential.

  • Localize written content from English to German across various digital and print assets, including blogs, ads, social media, web pages, case studies, video, and webinar scripts.
  • Research and write original German-language copy for lead generation and training resources, including blogs, ebooks, video scripts, checklists, and more.
  • Proofread, edit, and publish German content.
  • Occasionally support German UI and UX copy development/sales copy/customer copy as required.
  • Suggest opportunities to improve existing German copy across all business areas, including marketing, sales, and product endeavors.
  • Find opportunities to improve organic traffic, update and suggest improvements to technical SEO, and conduct German keyword research.
  • Stay abreast of relevant, key German news stories, trends, and events to ensure our content resonates with and reflects the needs of our audience.
  • Suggest potential outreach opportunities for content sharing/partnerships.
  • Act as a brand guardian for all copy created in the German language.
  • Support with German POS/market content campaign analysis, including conversion rate, bounce rate, organic traffic, etc.

Data AnalysisDrupalHTMLCSSJavaJavascriptGoogle AnalyticsContent creationContent managementGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingSEOAttention to detailOrganizational skillsTime ManagementWritten communication

Posted about 1 month ago
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πŸ”₯ Senior Web Designer
Posted about 2 months ago

πŸ“ Amsterdam, London, Paris, Berlin, Barcelona

πŸ” Fintech

  • A minimum of 5 years of professional design experience, with at least 3 years in a senior role.
  • Strong portfolio demonstrating expertise in web design and UX/UI principles.
  • Experience with design systems and large-scale websites.
  • Proficiency in responsive, accessible, and mobile-first design.
  • Skills in user research, interface design, user testing, and feedback incorporation.
  • Expertise in tools such as Figma, Adobe Creative Suite, Sketch.
  • Strong experience with CMS platforms like WordPress or Drupal.
  • Attention to detail and high-quality work.
  • Adept at navigating rapidly-changing startup environments.
  • Excellent problem-solving and strategic thinking skills.
  • Strong communication and team collaboration skills.
  • Experience in B2B or SaaS environments is a plus.
  • Understanding of A/B testing and conversion rate optimization (CRO) is a plus.

  • Take ownership of the page design process from brief to execution.
  • Work with Product Marketing Managers to transform long-form messaging into page outlines and wireframes.
  • Create responsive web designs focused on UX to enhance conversion rates.
  • Expand and iterate on existing website design systems and templates.
  • Collaborate with development teams to implement designs.
  • Conduct user research and usability testing.
  • Leverage analytics to optimize page performance.
  • Manage multiple design projects while meeting deadlines.
  • Present and justify design decisions and provide feedback.
  • Stay updated with web design trends and technologies.

Adobe Creative SuiteDrupalFigmaContent managementCollaborationSketchAttention to detail

Posted about 2 months ago
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πŸ”₯ Technical Writer
Posted 2 months ago

πŸ“ London, Berlin, Barcelona, Sofia, NOT STATED

🧭 Full-Time

πŸ” Fintech

  • 3+ years in Technical Writing, UX Writing, or Content Design.
  • Fluency in English.
  • Ability to create and optimize processes.
  • Excellent time-management and task-prioritization skills.
  • Proactive approach to tasks.
  • Ability to work both in a team and individually.
  • Preferred: Knowledge of HTML5 and GitHub, and previous experience in localization.

  • Create and maintain help articles for new and existing product features.
  • Manage the overall structure of help articles to enhance understanding and reduce support load.
  • Oversee the localization process for help articles and product features.
  • Contribute to the translation engine by applying knowledge of language specifics.

GitHTMLCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailTime ManagementWritten communicationDocumentation

Posted 2 months ago
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