Payhawk

👥 251-500💰 $100,000,000 Series B about 3 years agoFinancial ServicesPaymentsFinTechSoftware💼 Private Company
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Payhawk simplifies business payments globally. We offer a leading spend management solution uniting company cards, expense reimbursements, and accounts payable into one streamlined platform. Serving clients in over 32 countries, we empower businesses to maximize efficiency and control spending at scale. Our technology stack includes NodeJS, Typescript, PostgreSQL, Kubernetes, Docker, Google Cloud, React, React Native, and Apache Kafka, reflecting our commitment to building a robust and scalable product. We foster a collaborative engineering culture emphasizing agile methodologies, continuous integration, and a strong focus on code quality. Payhawk values a work-life balance, continuous learning, and empowers its teams. We're a rapidly growing Fintech company backed by prominent investors like Lightspeed Venture Partners and Greenoaks, creating exciting opportunities for career growth and impact. We offer flexible work arrangements and global career mobility across our offices in Europe and the US. Our engineering team thrives on building a best-in-class product using cutting-edge technologies. We actively encourage open communication, feedback, and collaboration. We believe in flat hierarchies and empowering individuals to own their work. This translates into an environment where ideas flourish, and contributions are recognized and celebrated. Payhawk's commitment to innovation extends beyond our product; we're on a journey towards B Corp certification, demonstrating our dedication to environmental and social responsibility. We're a high-growth company with significant funding and a large, diverse customer base, including LuxAir, Babbel, Vinted, Wallbox, and Wagestream. This provides a dynamic environment for ambitious professionals looking to contribute to a leading Fintech solution and accelerate their careers. Our continued expansion globally presents excellent opportunities to work with talented teams and make a real difference in shaping the future of business finance.

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🔍 Fintech

  • At least 2 years of customer support experience
  • Fluent in English
  • Experience working with case/ticket management systems (Salesforce, Zendesk etc)
  • Excellent communication and problem-solving skills
  • Ability and willingness to work independently and within a team
  • Proactive attitude and attention to detail
  • Multi-tasking abilities
  • Respond to customer queries in a timely and accurate way, via phone (Aircall), email or chat (Intercom)
  • Analyze and report product malfunctions.
  • Proactively engage with customers to solve issues before they become problems
  • Follow up with customers to ensure their technical issues are resolved.
  • Identify customer needs and help customers use specific features.
  • Share feature requests and effective workarounds with team members.
  • Gather customer feedback and share with our Product, Sales and Marketing teams.
  • Update our internal databases with information about technical issues and useful discussions with customers (Confluence).
  • Collaborate with our Product team in keeping our help center articles maintained.
  • Keep constant communication with our external stakeholders and collaborators via email and phone.
  • Own our physical cards’ delivery tracking system.
  • Work closely with our Customer Success Specialists on customer activation and retention.
  • Take the extra mile to engage customers
Posted 4 days ago
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🧭 Full-Time

🔍 Fintech

  • Academic background in Computer Science, Mathematics, or a related discipline.
  • Hands-on experience with LLM and Agents
  • Proficiency in SQL and Python, along with expertise in major ML libraries and frameworks such as TensorFlow, PyTorch, and LangChain/LangGraph or AutoGen or LlamaIndex
  • Strong understanding of text representation techniques, feature engineering, model development, and prompt engineering.
  • Practical experience working with large-scale language models and Transformer-based systems.
  • Familiarity with emerging trends in autonomous agents is a plus.
  • Strong problem-solving abilities and a capacity to work independently.
  • Ability to multitask, organize, and prioritize work
  • Exceptional integrity and work ethic
  • Design and implement autonomous AI agents that leverage LLMs for reasoning, planning, and decision-making.
  • Optimize and deploy LLM-based agents in production environments, ensuring efficiency, security, maintainability and reliability.
  • Build robust evaluation pipelines to help us iterate over new versions of our end-to-end solution
  • Implement multi-agent systems where LLMs collaborate to solve tasks.
  • Develop memory and context management strategies for long-term agent interactions.
  • Fine-tune LLM models for functional calling
  • Distill LLM models for better performance and accuracy
  • Collaborate with cross-functional teams to integrate machine learning solutions into scalable products.
  • Stay abreast of the latest advancements in large language models (e.g., GPT, LLama, Gemma) and Transformer-based architectures.
  • Explore the evolving field of autonomous agents and identify opportunities for innovative applications.
  • Leverage cloud platforms, particularly GCP, to deploy and maintain ML solutions efficiently.
Posted 5 days ago
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🔥 Accountant
Posted 3 months ago

📍 Bulgaria, UK, Germany, Spain, Netherlands, France, Lithuania, Ireland, US

🔍 SAAS and Fintech

  • 3+ years’ accounting experience, preferably in a multinational company and/or across different entities in Europe.
  • Higher education degree in Accounting, Finance, or related field.
  • Any progression towards an ACCA or another internationally recognized qualification would be considered an advantage.
  • IFRS knowledge will be considered an advantage.
  • High level of proficiency in Microsoft Excel.
  • Experience with Oracle NetSuite would be considered an advantage.
  • Excellent command of English and Bulgarian; a third language is a plus (German, Spanish, French, Dutch).
  • Ability to work independently and handle multiple tasks with great attention to detail.
  • A process-oriented mind that is not afraid to challenge existing processes and build new ones.
  • Responsible for the day-to-day bookkeeping of several Payhawk entities under IFRS.
  • Perform the month-end/annual closing procedures to ensure timely and accurate reporting.
  • Process supplier invoices from receipt to payment, including daily review using the Payhawk platform.
  • Share user experience feedback with the Product team.
  • Ensure compliance of business trip expenses with internal policies and local regulations.
  • Support the annual external audit for assigned entities.
  • Support daily operations ensuring timely and accurate inputs and outputs.
  • Proactively recommend improvements to increase operational efficiency.
  • Assist with operational and administrative tasks as needed.

Microsoft ExcelAccountingBookkeeping

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📍 London, Barcelona, Paris, Amsterdam

🔍 Fintech

  • At least 2 years of customer support experience.
  • Fluent in English.
  • Experience working with case/ticket management systems like Salesforce and Zendesk.
  • Excellent communication and problem-solving skills.
  • Ability and willingness to work independently and within a team.
  • Proactive attitude and attention to detail.
  • Multi-tasking abilities.
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
  • Analyze and report product malfunctions.
  • Proactively engage with customers to solve issues before they become problems.
  • Follow up with customers to ensure their technical issues are resolved.
  • Identify customer needs and help customers use specific features.
  • Share feature requests and workarounds with team members.
  • Gather customer feedback and share with Product, Sales, and Marketing teams.
  • Update internal databases with information about technical issues.
  • Collaborate with the Product team to maintain help center articles.
  • Keep communication with external stakeholders.
  • Own physical cards’ delivery tracking system.
  • Work closely with Customer Success Specialists on activation and retention.
  • Engage customers actively.

SalesforceTechnical supportCustomer supportConfluence

Posted 3 months ago
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🔥 Software Engineer
Posted 4 months ago

📍 United States, Canada

🧭 Full-Time

💸 7000.0 - 11500.0 BGN per month

🔍 Fintech

  • Advanced programing experience and superior knowledge of programing languages and technologies (NodeJs, Typescript, PostgreSQL, Kubernetes, Docker, Google Cloud, React, React Native, Apache Kafka, PlantUML)
  • Bachelor's degree in Computer Science (or related field)
  • 3+ years of relevant work experience
  • Experience with agile processes, continuous delivery, and continuous integration
  • Ability to multitask, organize, and prioritize work
  • Exceptional integrity and work ethic
  • Lead the build of new product features, and the enhancement, and maintenance of existing ones
  • Participate in the entire software development lifecycle and have a key role in effective architecture design and implementation
  • Collaborate with product managers and designers to capture requirements and get a very good business perspective on the features being implemented
  • Write highly scalable, high-performance, and maintainable code
  • Ensure code testability, code coverage, continuous integration, and backward compatibility
  • Participate in code reviews

DockerPostgreSQLSoftware DevelopmentAgileKafkaKubernetesReact NativeTypeScriptApache KafkaReact

Posted 4 months ago
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📍 United Kingdom, Germany, Spain, Netherlands, France

🧭 Full-Time

🔍 Fintech

  • A sales background with at least 1+ years of experience.
  • Basic knowledge of LinkedIn Sales Navigator.
  • Ambitious and competitive person with leadership potential.
  • Ownership and entrepreneurship attitude.
  • Excellent communication and relationship-building skills.
  • Comfortable with a fast-changing environment.
  • Courage and creativity to find new ways of generating business.
  • Expertise in digital technologies.
  • Experience with Salesforce and/or Salesloft is considered an advantage.
  • Additional language is a plus.
  • Own and run your outbound prospecting campaigns: emails, calls, social selling, whatever works to generate leads and fuel the machinery.
  • Follow up on various demand generation campaigns run by the marketing team to identify prospects.
  • Generate prospects and manage your own pipeline for the CEE market.
  • Identify niches and come up with ideas for new campaigns.
  • Draw data-driven conclusions on results and lessons learned.

LeadershipBusiness DevelopmentSalesforceCommunication Skills

Posted 5 months ago
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