Benefits Operations Specialist
New
R
Remote - Referral BoardHR Technology
Remote-APAC, asyncFull-TimeMiddle
Salary35,250 - 89,250 USD per year
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Job Details
- Languages
- English
- Required Skills
- Customer serviceTime ManagementZendeskNotion
Requirements
- Experience in HR Operations or Employee Benefits, ideally delivering PEO services.
- Obsessed with providing an excellent customer service experience.
- Strong organizational and time management skills.
- Strong verbal, written, and interpersonal skills.
- Ability to work in a fast-paced environment and multi-task effectively.
- Fluency in English (written and spoken).
- Familiarity with tech tools for administration and support.
Responsibilities
- Provide delightful support to Employees and Clients regarding benefits including pricing, coverage, claims, and enrollment.
- Manage benefits invoicing and billing processes.
- Process and solve tickets and escalations using Zendesk.
- Execute data-related tasks with high precision.
- Define, detail, and execute on Standard Operating Procedures.
- Analyze customer needs and deliver solutions within the Benefits team.
- Maintain operations process documentation and identify automation opportunities.
- Research and document knowledge systematically in Notion.
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